Privacy Policy

This Privacy Policy describes how Sany India Web Store (the “Site,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website (“[URL of Sany India Web Store]”), use our services, make a purchase, or interact with us in any way (collectively, the “Services”). This policy applies to all Site users, including customers, website visitors, and others whose information we collect.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you must not use or access our Services. Continued use of the Services constitutes your acceptance of any updates or changes to this policy.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last updated” date. Where law requires, we will notify you of significant changes via email or through a prominent notice on our Site. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

How We Collect and Use Your Personal Information

We collect personal information that you voluntarily provide to us, as well as information automatically collected through your use of the Services. The types of information we collect depend on your interactions with the Site and may include:

Information We Collect Directly from You

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: Username, password, security questions, and other details for account security.
• Customer Support Information: Details you provide when contacting us, such as messages or feedback.

Some features of the Services may require you to provide certain information. If you choose not to provide this information, you may not be able to use or access these features.

Information We Collect About Your Usage

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include:

• Device information (e.g., IP address, browser type).
• Browsing behaviour (e.g., pages visited, time spent on the Site).
• Network connection details.

Information We Obtain from Third Parties

We may receive information about you from third parties, such as:

• Service Providers: Companies that support our Site and Services, such as payment processors and shipping partners.
• Marketing Partners: Third parties who assist us in advertising and promotional activities.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: To process payments, fulfill orders, manage your account, and provide customer support.
• Marketing and Advertising: Send promotional communications and show personalized advertisements.
• Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
• Service Improvement: To enhance and optimize our Services based on user interactions.

Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar tracking technologies to enhance the browsing experience, analyse Site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and improve our Services. For detailed information about our cookies, including those related to Sany, please visit [insert link to Sany’s cookie policy].

You can manage or disable cookies through your browser settings, but this may affect the site’s functionality.

How We Disclose Personal Information

We may share your personal information under the following circumstances:

• Service Providers: Vendors and partners who assist us in operating the Site, processing payments, fulfilling orders, or providing customer support.
• Legal Compliance: To comply with legal obligations, respond to subpoenas, or enforce our terms of service.
• Business Transfers: Your information may be transferred to the new owner in the event of a merger, acquisition, or sale of assets.
• With Your Consent: We may share information with third parties if you explicitly consent.

Data Security

We implement industry-standard security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% safe. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access or breach.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a more extended retention period is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of our personal information about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Portability: Request a transfer of your data to another service provider.
• Opt-Out: Opt out of marketing communications or the sale/sharing of your data (where applicable).

To exercise these rights, please use the details provided below to contact us. We may require verification of your identity before processing your request.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside your residence, including India, where data protection laws may differ. We ensure that such transfers comply with applicable laws and are protected by appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms.

Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please get in touch with us immediately.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites, and we encourage you to review their privacy policies before providing any personal information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please get in touch with us at:

• Email: Webstoreadmin@sanygroup.com
• Address: SANY HEAVY INDUSTRY INDIA PVT LTD, Plot no E-4, Chakan Industrial Area, Phase III, Taluka: Khed, Pune 410501, Maharashtra, India
• Phone: 1800 209 3337

We will respond to your inquiries within 5 business days.