Sany India Web Store Shipping Policy

At Sany India, we strive to deliver your orders promptly and efficiently. Please review the following terms and conditions related to shipping, delivery, and tracking.

Order Confirmation

• Once your order is placed, a confirmation email and SMS will be sent to your registered email ID and mobile number.
• Please ensure that your contact details are accurate to avoid delays in communication.

Dispatch and Delivery

1. Dispatch Timeline:
   • Orders are typically dispatched within 2-3 working days after payment confirmation.
   • In case of delays due to product unavailability or non-serviceable areas, you will be notified via email or SMS.
2. Delivery Timeline:
   • Delivery usually takes 7-10 business days within India, depending on your location.
   • For remote or non-serviceable areas, delivery may take longer.
3. Tracking Information:
   • Once your order is dispatched, you will receive an email with the tracking details.
   • Tracking information will be available on the courier partner’s website 12 hours after dispatch.

Shipping Charges

• Shipping charges are calculated based on the product weight, dimensions, and delivery location. These charges will be displayed at checkout.
• Express Delivery: We offer express delivery options for faster shipping. Additional charges may apply.
• The applicability or waiver of shipping charges is at the sole discretion of Sany India.

Delivery Areas

• We offer PAN India shipping, including serviceable and non-serviceable zones.
• Shipments to non-serviceable zones are subject to approval by our logistics team. You will be notified if your area is non-serviceable.

Delays and Issues

1. Unexpected Delays:
   • While we strive to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances such as natural disasters, customs clearance, or third-party logistics issues.
   • In such cases, we will notify you promptly and work to resolve the issue at the earliest.
2. Non-Delivery or Lost Shipments:

If your order is not delivered within the estimated timeframe or is lost in transit, please contact us immediately at webstoreadmin@sanygroup.com or 1800 209 3337.

Cancelled and Returned Orders

• For details on cancelled or returned orders, please refer to our Cancellation and Return Policy.

Key Notes:

• Shipping charges and policies are subject to change. Please check our website for the latest updates.
• We are not responsible for delays caused by factors beyond our control, such as incorrect address details provided by the customer or logistical issues with third-party courier partners.

Contact Us

If you have any questions or concerns regarding your order’s dispatch, delivery, or tracking, please contact us at:

• Email: webstoreadmin@sanygroup.com
• Phone: 1800 209 3337
• Address: Sany Heavy Industry India Pvt. Ltd., Plot No. E-4, Chakan Industrial Area, Phase III, Taluka: Khed, Pune – 410501, Maharashtra, India

Disclaimer

• While we make every effort to ensure timely delivery, unforeseen circumstances may cause delays.
• Shipping charges and policies are subject to change without prior notice.